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News Updated 7/9/10
FAQ Updated 9/26/09
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 | Frequently Asked Questions |
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- Why should I buy your leads?
Because our leads are the best available. We use top quality components and carefully make each lead by hand.
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- What makes your rope special?
We have a supplier that stocks us with the best mountain (climbing), marine (sailing), and rappel/arbor rope available. It is all made in the USA as well. Detailed descriptions are being added to the product pages for rope-specific leads, starting with the Rappel Rope Leads.
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- What about the hardware? My bolt-snaps have broke before.
Although we can't promise our bolt-snaps will never break, we use the best we could find. Instead of relying on traditional weaker "dog leash" bolt-snaps, we use ones designed for marine use (i.e., SCUBA). Understanding that bad experiences with bolt-snaps have prevented some from buying them, we have developed a deceptively simple design in Ella's Fool-Proof Lead. For a detailed description of our hardware please see the Hardware Info in the drop-down menu under Products at the top of each page.
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- What about the rope clamps?
We use industrial strength clamps. They are very attractive as well. They have small "teeth" on the inside that bite into the rope, preventing it from pulling loose. As it takes the equivalent of a sledgehammer to close the clamps, we doubt they will come undone. The brass clamps are solid brass. Also, the ZP-Steel and Stainless Steel ones are solid CUT steel. To illustrate the strength of these, Ben made a mistake with hardware on a lead. So, he figured he could pry the clamp off and change the snap. Uh, no. He ended up using a cold chisel (metal cutting), to cut the clamp in 4 places to get it off. He saved the rope and the snap, but not the clamp. These are STRONG.
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- Why don't you splice the rope loops?
We are now offering spliced leads in 1/2" and 3/8" Nylon Double Braids. We do not splice the rope. It is spliced with excellent brass bolt-snaps by our rope supplier.
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- Is the order process secure?
YES! It is secure from the moment you open your cart to the time of submitting and payment. We are using PayPal Payments Pro which is integrated into our website now. It is seamless and secure. If you have an existing PayPal balance that you would like to use then select the PayPal option. Otherwise simply enter your card information. We never see your full number so there is no possibility of fraud.
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- What about international orders?
We can accept international orders now without troubles. If it is under a certain weight (3-4 lbs.) the cart will give you an option of International First Class (time varies) or International Priority (6-10 days). Over 3-4 lbs. limit, everything must go Priority which is faster but costs more. In our experience, Europe gets the First Class stuff in a week. Japan, China, and Africa, may take longer. Please make sure to pay in US dollars.
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- Why are some of your rope choices marked with *limited availability*
Rope changes yearly with regards to mountain and static line (rappel). They use the changes to indicate how old a certain rope is. That is one reason our rope choices change. Another is that our supplier has literally thousands of spools to hunt through. We can not be asking them to find a specific rope every time we order. They will set aside spools of our commonly sold rope. Solid colors are usually easier to get, as well. However, we do change rope a lot. You may not find the exact same color, but we will always have nice ropes in all the colors and designs. If you see something you like, we recommend you order it quickly. But, if you miss it, trust that we will get something similar in the near future.
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- How the heck do I clean this rope leash? My dog likes mud.
Even the brightest oranges and yellows can clean up from an excursion into the field. I would first start with a rag and some dish detergent. Rub the lead and scrub its length. You may have to really scrub those hard to clean areas. Also, you may try tying up in a pillow slip and washing on gentle. Then, hang dry. MAKE SURE to dry the hardware to prevent rust from prolonged contact with water.
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- Maintaining leather howto.
Our leather collars are made out of fine latigo and heavy strap leathers. This is similar to boot leather. Normal leather oils and conditioners should work fine on them. You can always test a hidden area first. Don't soak them in oil. Just rub them some, let them dry, and then buff.
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- I have some snags in my leash. How can I fix them?
If you run your dog in a lot of brush you may get snags in the lead. These are easy to repair. If the snag is basically a pull on a group fibers, you may be able to rub them back down into the braiding. If not, take a lighter and "lick" the area with the flame. All our ropes are synthetic and will quickly melt right back down in the braid. Usually, they are hardly noticeable. On light colors, be careful! The flame can discolor them easily. If you lick your fingers your can squish the freshly melted fibers quickly right down into the braid. Some might stick to your finger. Simply scratch it off. The integrity and strength of your lead will not be affected (unless you burn through it).
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Each consumer is responsible for determining the suitability of these products for their individual situation. Consumer accepts all responsibility by purchasing and using these products.
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