Ella's Lead - Guarantee and Terms

We here at Ella's Lead stand by our products.
This is why we guarantee our products.

If your collar breaks because a rivet or two pops, if the hardware breaks on a collar or leash breaks, if the rope on your leash breaks, we will replace it for free or repair it, at no charge to you, the customer.

We ask for a picture to be emailed to us of the break or damage done to your Ella's Lead product.

We also ask that, when picking out your Ella's Lead product, that you choose your hardware wisely and know what your dog is capable of.

Nothing, unfortunately, is 100% fool-proof, so hardware can break and mishaps can happen.
These are things we try our hardest to prevent while hand-making our products, and we put all of our strength, love, and care into every product we make for our customers, but sometimes hardware can prove to break. We do not predict issues with our products, but we do not believe ANY equipment maker plans on their products ever failing. We do not make our hardware, so if a failure happens, we will do our best to replace and/or fix your product.

We believe in our products as we use our products on, Ella, our own dog. And believe us, if we did not think our products are some of the strongest on the market, we would NOT use them on Ella. That is a promise.

But while we will replace any product of ours that breaks, broken needs to be defined.
We WILL replace any of our products that break due to the following circumstances:
If a rivet on a collar or piece of hardware breaks or fails. If a concho falls off we will replace it.
If the leather rips, we will replace it.
If your leash snap breaks or fails, we'll replace your leash. If ANY of the hardware fails, we'll replace it. If the rope snaps, we'll replace it. We DO expect photos of broken items.

We cannot, unfortunately, cover any of the following mishaps/breaks in the following situations:
Breaks due to misuse of products. Breaks due to issues unrelated to animal use. Dogs chewing on collars or leads. Extreme abuse of products (allowing a dog to run through a lake, tying a dog out on a leash and/or collar of ours and allowing the dog to consistently torque the end of a leash or collar due to being tied-out on these products). While our products are extremely strong, we do not intentionally make our collars to what we believe are tie-out requirements/standards. There are other makers for those types of products. Here at Ella's Lead we believe in providing strong and attractive collars and leads that will handle well for a walk, jog, and romp through a park. Our products are for normal everday use (not including tie-out, as previously stated), and if taken care of, will last your dog's life time.

We also CANNOT replace custom items due to incorrect ordering and/or customer error (measuring wrong, ordering wrong item, etc.). We also cannot take returns, nor replace, on items because customer is not happy with how a product looks that they've custom ordered (example: I don't much care for how this burgundy leather looks in person). We take pride in the photos we take of our products, and we try our hardest to show photos that show our products true-to-type and color. Please contact us if you are unsure about something you'd like to order. We will be more than happy to help you order the product best suited to your needs.

For leashes: We cannot take back leashes because a customer ordered a snap they feel is too big or heavy. If you are unsure about our snaps, and the weight of them, please contact us first. Our leashes are heavy duty leashes. Most of our rope leashes are made with thick clamps. But, to help give you an idea: A regular 5' lead, unless it is made with a bull snap (and usually even then), should not weigh more than 1 lb. in total weight. To read about our leash hardware, click here. We try to be accommodating when possible on replacing leash snaps that customers are unhappy with. But we cannot simply switch out snaps. We have to remove the clamp which can ONLY be done by cutting it off the rope. This means you will lose length to your leash.
Again, if there is hardware failure, or something breaks through normal use, we will replace the leash to the best of our ability.

IN ANY AND ALL INSTANCES, Ella's Lead and its owners are not liable for anything beyond replacement of the product (cost or actual replacement). By ordering from us, you recognize and comply with these terms.

That is our product guarantee and promise.
If you have any comment, questions, or concerns about any of products, please feel free to conctact us at: orders@ellaslead.com

Thank you!!!!! :)

***Caring for your leashes*** PLEASE READ!
Yes, our leashes ARE washable (at least that has been OUR experience and the experience of several customers).
BUT, we highly recommend washing them one at a time, in a pillowcase that is tightly knotted shut. Wash on delicate and/or hand wash.
We recommend air drying by hanging them over a chair, and not drying them in a dryer.

***Caring for your collars*** PLEASE READ!
Do NOT machine wash any of your Ella's Lead collars. If your collar gets dirty, please allow to dry (if muddy) and then gently wipe with a dry cloth. We sell leather cleaner.

***Ella's Lead Collar Anatomy: Read about the safety feature on our cat collars and that vs. the difference in our Small But Mighty Collars.***

Also, read about our Leather Care and instructions.