Ella's Lead - Our Guarantee and Terms

We here at Ella's Lead stand by our products.
This is why we guarantee our products.

If your collar breaks because a rivet or two pops, if the hardware breaks on a collar or leash breaks, if the rope on your leash breaks, we will replace it for free or repair it, at no charge to you, the customer.

We ask for a picture to be emailed to us of the break or damage done to your Ella's Lead product.

We also ask that, when picking out your Ella's Lead product, that you choose your hardware wisely and know what your dog is capable of.

Nothing, unfortunately, is 100% fool-proof, so hardware can break and mishaps can happen.
These are things we try our hardest to prevent while hand-making our products, and we put all of our strength, love, and care into every product we make for our customers, but sometimes hardware can prove to break. We do not predict issues with our products, but we do not believe ANY equipment maker plans on their products ever failing. We do not make our hardware, so if a failure happens, we will do our best to replace and/or fix your product.

We believe in our products as we use our products on, Ella, our own dog. And believe us, if we did not think our products are some of the strongest on the market, we would NOT use them on Ella. That is a promise.

But while we will replace any product of ours that breaks, broken needs to be defined.
We WILL replace any of our products that break due to the following circumstances:
If a rivet on a collar or piece of hardware breaks or fails. If a concho falls off we will replace it.
If the leather rips, we will replace it.
If your leash snap breaks or fails, we'll replace your leash. If ANY of the hardware fails, we'll replace it. If the rope snaps, we'll replace it.

We cannot, unfortunately, cover any of the following mishaps/breaks in the following situations:
Breaks due to misuse of products. Breaks due to issues unrelated to animal use. Dogs chewing on collars or leads. Extreme abuse of products (allowing a dog to run through a lake, tying a dog out on a leash and/or collar of ours and allowing the dog to consistently torque the end of a leash or collar due to being tied-out on these products). While our products are extremely strong, we do not intentionally make our collars to what we believe are tie-out requirements/standards. There are other makers for those types of products. Here at Ella's Lead we believe in providing strong and attractive collars and leads that will handle well for a walk, jog, and romp through a park. Our products are for normal everday use (not including tie-out, as previously stated), and if taken care of, will last your dog's life time.

We also CANNOT replace custom items due to incorrect ordering and/or customer error (measuring wrong, ordering wrong item, etc.). Please contact us if you are unsure about something you'd like to order. We will be more than happy to help you order the product best suited to your needs. :)

That is our product guarantee and promise.
If you have any comment, questions, or concerns about any of products, please feel free to conctact us at: orders@ellaslead.com

Thank you!!!!! :)